Terms of Service

These Terms of Service ("Terms") are an agreement between TeamMonitro ("we", "us") and the business or person that creates an account or uses the Service ("Customer", "you"). The "Service" means our website, the web admin panel, the TeamMonitro desktop and Android apps, APIs and integrations. By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you accept on behalf of a business, you confirm you are authorised to bind it.

• You must give accurate information and keep it up to date.
• You are responsible for all activity under your account, for the admins and employees you give access to, and for keeping passwords and OTPs confidential.
• Tell us immediately at support@teammonitro.com if you suspect unauthorised access.
• You must be at least 18 and able to enter a binding contract.

• Some features need a paid plan. Prices and plan limits are shown on our pricing page or in the admin panel.
• Free trials end automatically at the end of the trial period unless you choose a paid plan.
• Fees are payable in advance for the billing period chosen, through our payment partner, and are exclusive of applicable taxes (such as GST) unless stated otherwise.
• Except where required by law or stated otherwise in writing, fees already paid are non-refundable. If payment fails or a plan expires, we may limit access until it is renewed.
• We may change prices with at least 30 days' notice; changes apply from your next billing period.

You agree to use the Service only for lawful business purposes. In particular, you are responsible for:

• Installing monitoring apps only on devices your business owns or is authorised to monitor, informing employees and obtaining any consent required by the laws that apply to you.
• Having a lawful basis for any personal data you upload, import, or collect through the Service.
• Following the terms and policies of any third-party platform you connect, including the Meta Terms and Meta advertising policies when you connect Facebook or Instagram Lead Ads.

You must not:

• Use the Service to spy on, harass or stalk anyone, or monitor personal devices without consent.
• Send spam or unlawful messages to leads, or contact people in breach of do-not-disturb rules.
• Upload malware, attempt to break security, or access other Customers' data.
• Reverse engineer, resell or copy the Service except as allowed by law or by us in writing.
• Overload the Service or use it in a way that harms us, other Customers or third parties.

The Service can connect to third-party services such as Meta (Facebook & Instagram) Lead Ads, payment gateways and other tools. When you connect one, you authorise us to access and process the data from that service needed to provide the integration, as described in our Privacy Policy.

Third-party services are provided by their own operators under their own terms. We are not responsible for their availability, changes to their APIs or policies, or their handling of your data. You can disconnect an integration at any time from the admin panel.

• You own the data you and your users put into the Service ("Customer Data"). You give us permission to host, process and display it only as needed to provide, secure and support the Service.
• We process personal data within Customer Data on your behalf and according to our Privacy Policy. You are the data controller / Data Fiduciary for it.
• You can export your leads and other data from the admin panel. After your account ends, we delete Customer Data as described in the Privacy Policy.

The Service, including its software, design, logos and content, is owned by TeamMonitro and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, under these Terms. Feedback you give us may be used to improve the Service without obligation to you.

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and we may add, change or remove features. If we remove a major paid feature, we will give reasonable notice.

• You can stop using the Service and close your account at any time.
• We may suspend or terminate access if you breach these Terms, fail to pay, misuse the Service, or if required by law, with notice where reasonably possible.
• Sections that by their nature should survive (such as fees owed, liability and governing law) survive termination.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose. You are responsible for decisions you make based on information in the Service.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

You agree to indemnify us against claims, losses and costs arising from your Customer Data, your monitoring of employees, your use of connected third-party services, or your breach of these Terms or of applicable law.

These Terms are governed by the laws of India. Courts in India having jurisdiction over our registered office have exclusive jurisdiction. Before going to court, both parties will first try to resolve the dispute in good faith by contacting each other.

We may update these Terms. We will post the new version here, update the "Last updated" date and, for material changes, notify you by email or in the admin panel. Continued use after changes take effect means you accept them.