Data Deletion Instructions

If you connected your Facebook account to TeamMonitro, you can remove our access at any time:

1. Log in to Facebook and open Settings & privacy → Settings.
2. Go to Business Integrations (or Apps and Websites).
3. Find TeamMonitro, select it and click Remove.

This immediately stops TeamMonitro from receiving new data from your Facebook account and Pages. To also delete the data we already hold, follow one of the options below.

1. Log in to the TeamMonitro admin panel at admin.teammonitro.com.
2. Go to Leads → Meta Ads.
3. Click Disconnect and confirm.

Disconnecting immediately deletes the stored Facebook access tokens and the connected Page and form settings. Leads that were already created stay in your account so your sales history is not lost - you can delete individual leads from the Leads page (they move to the Recycle Bin and can then be permanently deleted), or ask us to delete them for you as described below.

Email support@teammonitro.com with the subject "Data deletion request" and include:

• Your name and the email address or mobile number you use with TeamMonitro or Facebook.
• Your company name (if you are a TeamMonitro customer).
• What you want deleted - for example your Facebook connection data, all leads received from Meta Lead Ads, or your entire TeamMonitro account.

We will verify the request is genuine, confirm by email when we receive it, and complete the deletion within 30 days. You will receive a confirmation once it is done.

If you submitted a Facebook or Instagram lead form to a business that uses TeamMonitro, that business controls your details. You can ask the business directly, or email us with your name and phone number and the business you contacted - we will pass your request to them and help them delete your data.

• Facebook user ID and name, Page IDs and names, and all encrypted Page and user access tokens.
• Lead form settings and the Meta Lead Ads sync log.
• Leads and lead form answers received from Meta, where deletion is requested.
• For a full account deletion: your company account, users, employees and all related records.

We may keep limited records where the law requires it - for example invoices and payment records for tax and accounting - and copies in encrypted backups, which are overwritten automatically within 30 days. These are not used for any other purpose.